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Support

Below are answers to the questions we hear most — if yours isn't here, email us directly.

Report a bug

Include device model, iOS version, and app version (Settings).

Response times

Replies usually land within a few days. Bug reports with device model, iOS version, app version, and clear steps to reproduce get priority.

Progress and account help

There are no accounts to log into — progress is stored on your device. If you set a backup email in-game, include that email and your leaderboard name when writing in so we can find you.

Frequently asked questions

How do I remove ads?

Buy the Remove Ads monthly subscription in the in-app shop. Manage or cancel anytime in App Store → your Apple ID → Subscriptions.

How do I restore my purchases on a new phone?

Open Settings → Restore Purchases. Skins, bundles, and active subscriptions restore automatically. Consumables like Escape Shards do not restore (per Apple policy).

I lost my progress after reinstalling.

Progress lives on your device. If you set a backup email in-game before reinstalling, email us with that address and we'll help restore it. Without a backup email, progress can't be recovered — we recommend setting one now under Settings.

How do lives work?

Campaign, Daily Puzzle, and Challenges each have their own daily life pool; all reset every day. Refill early with Escape Shards, a rewarded ad, or a life refill purchase.

How do I change my leaderboard name or remove myself?

Edit your name in your in-game profile. To remove yourself, use Settings → Delete Account, or email us and we'll take care of it.

How do I delete my data?

Settings → Delete Account removes your server-side data (leaderboard entry, backup). See the Privacy Policy for details.

Why did I see an ad tracking permission prompt?

iOS requires apps to ask before sharing your advertising ID. Allowing it means more relevant ads; declining still lets you play — you'll just see non-personalized ads instead.